Strenvio Terms of Service
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Welcome to Strenvio. These Terms explain the rules for using our sports-training app and website, how subscriptions work, and what you can expect from us.
Train with care. Strenvio includes AI-generated coaching. Recommendations can be wrong or unsuitable for you, and no human coach reviews them before delivery. Strenvio is not a medical or emergency service. Your statutory consumer rights remain protected.
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Provider
Strenvio is operated by Jindřich Kubát, a natural-person entrepreneur registered in the Czech Trade Licensing Register, business identification number (IČO) 01124030, with a registered address at Marešova 639/1, 198 00 Praha, Czech Republic.
Contact support@strenvio.ai for questions, complaints, or claims about the Services. The competent Czech trade-licensing office supervises trade-licensing obligations, and the Czech Trade Inspection Authority supervises consumer protection within its remit.
1. Your agreement with Strenvio
These Terms of Service (“Terms”) govern your use of the Strenvio mobile app, strenvio.ai, and related services (the “Services”). They form an agreement between you and the provider named above (“Strenvio”, “we”, “us”, or “our”). By creating an account or using the Services after these Terms have been made available to you, you agree to them. If you do not agree, do not use the Services.
The Services are intended for personal, non-commercial sports training. These Terms apply to free and paid features. Purchase-specific information shown before you buy, including the price, billing period, and included features, forms part of your purchase agreement.
Our Privacy Policy explains how personal information is handled and how to exercise your privacy rights. Agreeing to these Terms is not consent to optional analytics, marketing, or processing that requires separate consent.
2. Who may use the Services
You must be at least 13 years old, or the higher minimum age required by local law. You must have the legal capacity to enter into this agreement. If local law requires a parent’s or guardian’s permission, you may use the Services only with that permission and where local law permits. If you are under 18, obtain your parent’s or guardian’s agreement before purchasing a subscription or credits.
The age for independently consenting to particular uses of personal information may be higher than the minimum age for using Strenvio. The Privacy Policy explains these distinctions. These Terms do not override protections for children or make an otherwise invalid agreement enforceable.
3. Your account
Provide accurate account information, keep it current, and take reasonable steps to protect your sign-in credentials. Do not impersonate another person or give others access to your account. Contact support@strenvio.ai promptly if you suspect unauthorised access.
You can request account deletion in the app’s account settings or by contacting us. Deletion can permanently remove your training history; the Privacy Policy explains retention, backups, and legal exceptions. Uninstalling the app does not delete your account.
Inactive accounts
We retain an inactive account and its data for no more than 1 year (12 consecutive months) after your last use of Strenvio while signed in.
One month before the scheduled automatic deletion, we will send a warning email to the email address associated with your account. The email will state the deletion date and explain how to keep your account. Sign in and use Strenvio before that date to cancel the scheduled deletion and restart the inactivity period. Keep your account email address current so you can receive this notice.
If your account remains inactive when the 12-month period ends, we will automatically and permanently delete your account and all associated data, including your profile, journals, messages, images, training history, plans, and results. This deletion includes copies held on our behalf by service providers and in backups. Neither you nor Strenvio can restore the account or recover its deleted data.
The only exception is records we are required by law to retain, such as mandatory accounting or tax records. Those records are kept only for the required period and cannot be used to restore your account or training history.
Account deletion and subscription cancellation are separate. Deleting an account, including automatic deletion for inactivity, does not stop app-store billing. Cancel your subscription through the store that manages it, as described in section 7.
4. The Services
Strenvio provides tools such as drills, training logs, progress tracking, plans, insights, and AI coaching. Features depend on your plan, device, app version, and availability in your country. The app-store listing and purchase screen describe applicable requirements and features.
You need a compatible device and, for online features, an internet connection. Your network provider may charge for data. Install updates needed for security and correct operation; we will provide updates and information about them as required by applicable law.
We provide the Services with reasonable care and skill. Maintenance, faults, or events outside our reasonable control can interrupt access. We do not guarantee uninterrupted operation or a particular improvement in sporting performance. This does not limit our obligations to supply a conforming digital service.
5. AI coaching
How to use AI output
The AI coach generates responses automatically from the information available to it. Output can be inaccurate, inconsistent, incomplete, or inappropriate for your circumstances. Evaluate recommendations before acting on them and do not rely on them as a substitute for professional judgement.
AI responses are not individually reviewed by a human coach before you receive them. Training preferences, including movements you wish to avoid, do not guarantee that a recommendation will be safe or suitable.
Your information and AI
To provide coaching, Strenvio processes relevant profile details, training preferences, journal content and attachments, messages, and performance information. The Privacy Policy explains AI processing, the provider, and your choices. These Terms do not grant permission to use your content for unrelated purposes.
Reporting a problem
Report harmful, offensive, or incorrect output to support@strenvio.ai, with enough context for us to investigate. Use an in-app reporting option where available. Avoid sending unnecessary sensitive information in your report. Support messages are not monitored as an emergency channel.
6. Health and safe training
The Services provide general sports-training information. They do not provide medical advice, diagnosis, treatment, or medical monitoring. Consult a qualified professional when deciding whether an exercise programme is appropriate, particularly if you have an injury, medical condition, or concerns about exercise.
Choose activities, equipment, surroundings, and intensity appropriate to your abilities. Do not follow a recommendation that conflicts with professional advice or appears unsafe. Stop exercising if you experience pain, dizziness, chest pain, unusual breathlessness, or other concerning symptoms, and seek appropriate medical help.
For an emergency, contact your local emergency services. Strenvio cannot summon assistance or monitor your physical condition. These safety responsibilities do not release us from liability that the law places on us.
7. Plans, subscriptions, and credits
7.1 What you purchase
Strenvio offers free features and paid plans. The purchase screen identifies the price and currency, applicable taxes, billing period, included features and credits, and any offer conditions. Review that information before confirming a purchase. Availability and prices can differ by store and country.
Credits measure use of eligible features. The applicable allowance, replenishment schedule, and any disclosed expiry or rollover conditions are those presented with your plan or purchase. These Terms do not introduce additional expiry or forfeiture conditions. Contact support if a credit charge or balance appears incorrect.
7.2 Billing and automatic renewal
Purchases in the mobile app are processed through Apple’s App Store or Google Play and are also subject to the relevant store’s purchase terms. Payment is charged to your store account when the purchase is confirmed, or as described in a trial or promotional offer.
Subscriptions renew automatically until cancelled. The billing interval, renewal date, and price are shown by the store. Cancel before the store’s applicable renewal deadline to avoid the next charge. For Apple subscriptions, allow at least 24 hours before the end of a trial or subscription period. Google Play applies the renewal and charging schedule shown in your subscription details.
Manage payment details, renewals, and cancellation in your store account. See Apple’s subscription instructions or Google Play’s subscription instructions.
7.3 Cancellation and trials
Cancellation normally stops the next renewal and leaves access available until the end of the paid period, unless you receive a refund or applicable law requires a different result. Deleting the app or your Strenvio account does not cancel a subscription.
If a trial or promotion is offered, its duration, eligibility, subsequent price, and cancellation conditions are shown before you enrol. A trial converts to a paid subscription only on the terms disclosed with that offer. Follow the store’s cancellation deadline if you do not want it to continue.
7.4 Withdrawal rights
If you are an EU or EEA consumer, you generally have 14 days from entering into a distance contract for a service or digital content to withdraw without giving a reason. Similar or additional rights may apply in other countries.
For digital content supplied without a physical medium, loss of this right requires the legally prescribed express consent, acknowledgement, and confirmation. For a service contract, merely giving you access does not mean that an ongoing subscription has been fully performed. If you expressly request that a service begin during the withdrawal period and later withdraw, a proportionate charge may apply only where the law permits.
Accepting these Terms or starting to use the app does not by itself waive your withdrawal right. Any exception depends on the actual purchase, the required information and confirmations, and applicable law.
To withdraw, send a clear statement to support@strenvio.ai or our registered address before the deadline. Include your name, account email, purchase date, and order reference so we can identify the contract. No special wording is required. You may use this optional notice: “I withdraw from my contract for the following Strenvio purchase”, followed by the purchase details, your name and address, and the date; sign it if sending it on paper.
You may also use the store’s withdrawal or refund process where applicable. We will assist with the appropriate process and meet any refund obligations that apply to us, including applicable repayment deadlines. Store procedures do not remove mandatory rights against the responsible trader.
7.5 Refunds and defective services
Request store-purchase refunds through the relevant store, or contact us for assistance. Cancelling a renewal does not automatically refund an earlier purchase. Statutory withdrawal rights, remedies for defective services, and any refund expressly promised by us or the store continue to apply.
If a feature does not work as agreed, contact support@strenvio.ai with a description and relevant purchase details. We will acknowledge your complaint and address it without undue delay, within a reasonable period and any mandatory legal deadline. Depending on applicable law and the circumstances, you may be entitled to correction, a price reduction, termination, or a refund. A store’s refund policy does not replace these rights.
7.6 Price and plan changes
Changes to subscription prices apply prospectively, with the notice and any acceptance required by law and the store. You can cancel before the change applies to a renewal. We will honour the terms of periods already purchased, subject to lawful changes described in section 16 and your rights if we cannot provide the agreed service.
8. Your content
You retain the rights you hold in the training notes, journals, messages, images, results, and other material you submit (“User Content”). Make sure you have permission to provide it and that doing so respects other people’s rights.
You give us a worldwide, non-exclusive, royalty-free licence to store, reproduce, process, and display User Content only as necessary to provide the Services to you, including the AI processing described in the Privacy Policy. Service providers may exercise these rights only as needed to perform that work for us.
This licence does not authorise publishing your private content, using it in advertising, or using it for general model training. After deletion, any continuing licence is limited to lawful retention and backup handling described in the Privacy Policy. This is a limit on the rights you grant us, not a representation about an AI provider’s separately applicable contractual terms.
AI output may resemble output generated for other people. We do not promise that it is unique or that copyright or other exclusive rights arise in it. You may use the coaching delivered to you for your personal training, subject to these Terms and applicable law.
9. Acceptable use
Use Strenvio lawfully and respect other people’s rights. You must not:
- exploit or endanger children, or create, request, or distribute sexual content involving minors;
- use the Services for harassment, threats, hateful abuse, fraud, impersonation, or other unlawful conduct;
- upload unlawful material, sexually explicit content, malware, or content that infringes privacy or intellectual-property rights;
- access another person’s account or data without permission, bypass payment or credit controls, or interfere with service security or availability;
- use automated tools to extract private data, abuse the AI features, or overload the Services; or
- copy, resell, or reverse engineer the software except where applicable law or an applicable open-source licence permits it.
10. Reports and enforcement
You can report suspected misuse or infringement to support@strenvio.ai. Identify the relevant content or behaviour and explain your concern. For an intellectual-property complaint, identify the protected work and your authority to act for its owner.
We may investigate reports, remove unlawful content, restrict features, or suspend or terminate access where reasonably necessary to address a material breach, a security or safety risk, or a legal obligation. Our response will take account of the seriousness and circumstances of the issue.
Where lawful and practicable, we will explain the action and give you an opportunity to resolve the issue or contest the decision. Urgent risks may require immediate action. You can request a review by contacting support. Statutory complaint, appeal, and court rights remain available.
11. Intellectual property and app licence
The software, design, branding, drill materials, and other content supplied by Strenvio belong to us or our licensors. Subject to these Terms, you receive a personal, non-exclusive, non-transferable licence to use the Services for your own non-commercial training. App-store usage rules and any applicable open-source licences also apply.
You may not sell, redistribute, or commercially exploit our software or materials without permission, except where the law permits. This does not transfer ownership of your User Content to us. The app-store software licence described in section 18 applies to downloads through that store.
12. Suggestions and feedback
If you voluntarily send ideas for improving Strenvio, you allow us to use those suggestions to develop our products without owing payment or credit, unless we agree otherwise. This permission does not authorise publication of your personal information or private training content. Do not send confidential third-party material as feedback.
13. Ending your use of Strenvio
You may stop using the Services, cancel a subscription, and request account deletion at any time. Sections 3 and 7 explain the separate steps for deletion and cancellation.
We may end access for the reasons in section 10 or discontinue a service. For a planned discontinuation, we will give reasonable advance notice and an opportunity to request a copy of your information, unless law or an urgent risk prevents it. If we discontinue a paid service before the end of a period you purchased, you are entitled to a refund for the unused portion, handled through the applicable billing process.
Termination does not remove accrued payment obligations, applicable refund rights, or privacy rights. Provisions concerning ownership, lawful retention, liability, and disputes continue to apply to the extent needed to resolve matters arising during your use.
14. Our responsibility to you
We are responsible under applicable law for our performance of the Services and for loss or damage for which the law makes us responsible.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, harm to life or health, or any other liability that cannot lawfully be excluded or limited. Your mandatory rights concerning digital content and services, including rights to conformity, remedies, and compensation, remain unaffected.
The AI and safety explanations in sections 5 and 6 describe the nature and limitations of the Services. They do not waive claims against us or remove our duty to exercise reasonable care. These Terms impose no fixed monetary cap on your statutory remedies.
15. Responsibility for misuse
You remain responsible under applicable law for unlawful conduct or a breach of these Terms attributable to you. Any claim by us must satisfy the applicable legal requirements, including causation and proof of loss. These Terms do not require you to indemnify us for our own conduct or impose an automatic obligation to pay third-party claims or legal costs.
16. Changes to the Services or these Terms
We may make changes for valid reasons, including security, legal requirements, compatibility, or improvements to functionality. Changes must respect the features and rights you have purchased. Where consumer law requires it, modifications will be made without additional cost and with clear information about the change.
We will give reasonable advance notice of material changes, for example by email or an in-app notice, and state when they take effect. For changes that negatively affect access to or use of a digital service, we will provide the notice, durable record, and termination or refund options required by law. Urgent legal or security changes may need to take effect sooner.
If you do not agree to revised Terms, you may stop using the Services and contact us before they take effect. We will explain the options for any prepaid period; we will not treat silence as acceptance where express agreement is required. Changes do not retrospectively remove rights or remedies relating to an earlier purchase or event.
17. Governing law and resolving disputes
These Terms are governed by the law of the Czech Republic. If you are a consumer, this choice does not deprive you of mandatory protections under the law that applies in your country of residence.
Contact support@strenvio.ai if you have a dispute so we can try to resolve it. This does not prevent you from going directly to a competent court or regulator. These Terms do not impose mandatory arbitration or a class-action waiver.
You may bring proceedings in any court available to you under applicable consumer-jurisdiction rules, including courts in your country of residence where those rules allow. We will bring claims against consumers only in a court permitted by those rules.
Out-of-court consumer disputes
Eligible consumer disputes may be referred to the Czech Trade Inspection Authority (Česká obchodní inspekce, ČOI) after an unsuccessful attempt to resolve them with us. Its ADR procedure is free and does not remove your right to go to court. A request generally must be made within one year of first raising the claim with us.
See the ČOI ADR information and application instructions for eligibility and how to submit a request. You may also use consumer-protection or dispute-resolution services available under your local law.
18. App-store terms
Apple App Store
For an iOS download, the software licence is governed by Apple’s Standard End User Licence Agreement unless a separate custom licence is presented with the app. These Terms govern your relationship with Strenvio for its Services and do not replace the software licence supplied through the store. Apple’s applicable usage rules, including any permitted Family Sharing use, remain in effect.
Strenvio, not Apple, provides and supports the Strenvio service. Contact us about app maintenance, content, or claims relating to our service. Apple’s obligations for store purchases and any warranty-related refund are governed by its applicable terms and mandatory law. Nothing here reduces consumer protections or remedies available under that law.
Google Play
For an Android download, Google Play’s Terms of Service and the purchase conditions shown by Google also apply. Google is not a party to your service agreement with Strenvio. Contact us for app support and Google Play for store billing or subscription management.
You must comply with applicable store usage rules and export or sanctions restrictions. A separate store agreement does not remove obligations that Strenvio owes you under these Terms or mandatory law.
19. General provisions
If a provision is invalid or unenforceable, the remaining provisions continue to apply where legally possible. A delay in enforcing a right does not by itself waive that right.
Neither party may transfer obligations in a way that unlawfully reduces the other party’s rights. We may transfer this agreement as part of a business transfer only with the protections and notice required by law. Your mandatory consumer and privacy rights continue.
We may send account, purchase, security, and legal notices electronically using your account contact details, subject to applicable requirements for delivery and durable records. Keep your email address current. Marketing choices are governed separately by the Privacy Policy.
20. Contact us
Support, purchases, complaints, and legal enquiries: support@strenvio.ai
Privacy and data requests: privacy@strenvio.ai
Provider: Jindřich Kubát, IČO 01124030, Marešova 639/1, 198 00 Praha, Czech Republic.
Read our Privacy Policy for information about your personal data.